Intercontinental Hotels Group (IHG), the hospitality company whose brands include Holiday Inn, Crowne Plaza and Regent Hotels, has reported that its booking systems are down following unauthorized access to its technology systems.
The activity was reported on September 6, 2022 with the company explaining that its booking channels and “other applications” had been “significantly disrupted”. The disruption is still ongoing at the time of writing.
IHG reassured customers in a statement that they could still contact hotels directly to book rooms. One company’s employee, however, advised customers via Twitter to not do this as they “won’t be given a central reservation [number]” and the staff will not “be able to check [customers] in”. The same worker remarked that the disruption had made work “hell all day”.
Except don’t. We won’t be given a central reservation # and we won’t be able to check you in. Front desk at a Holiday inn and it’s been hell all day
— Gucci Gurl🖤 (@Gillian_Divine) September 7, 2022
IHG said that it has “implemented its response plans, is notifying relevant regulatory authorities and is working closely with its technology suppliers”, in addition to contacting “external specialists” to investigate the cyber security incident.
The hotel group said that it is working to restore all systems to full functionality as soon as possible, and that it will be supporting all hotel owners and operators throughout the incident as part of its response plan.